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Terms and Conditions for Pure Herbal Incense USA

1. Introduction
Welcome to Pure Herbal Incense USA. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing or using our website, you agree to these terms. If you do not agree with any part of these terms, please refrain from using our website.

2. Eligibility
By placing an order on our site, you confirm that you are at least 18 years of age, or if under 18, that you have the consent of a parent or guardian to enter into this agreement.

3. Account Registration
While you may browse our website without registering, certain features and the ability to place orders may require you to set up an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

4. Product Information and Availability
We strive to ensure that all product information is accurate and up-to-date. However, errors may occur. In cases where a product’s description or pricing is incorrect, we reserve the right to update or correct the information without prior notice. Product availability is subject to change based on our inventory.

5. Ordering and Payment

  • Ordering Process: Orders are accepted through our website by following the checkout process. By placing an order, you agree to provide true, accurate, current, and complete information about yourself as prompted by the order form.

  • Payment: We accept multiple secure payment options. Payment must be received in full before an order is processed. All transactions are encrypted and processed according to the security protocols in place on our website.

6. Shipping and Delivery
Shipping times and costs vary by destination and shipping method. Once your order is processed, you will receive a confirmation email with tracking details. Please note that delays due to unforeseen circumstances or events beyond our control may occur.

7. Returns, Exchanges, and Refunds

  • We stand behind the quality of our products and want you to be completely satisfied with your purchase.

  • If you encounter any issues, please contact our customer service within 30 days of purchase.

  • Returns and exchanges are handled on a case-by-case basis. Certain products (such as customized orders or items marked as non-returnable) may not be eligible for return or refund.

8. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Pure Herbal Incense USA or its licensors and is protected by copyright and other intellectual property laws. Any unauthorized use, reproduction, or distribution of this content without our express written consent is prohibited.

9. Limitation of Liability
Pure Herbal Incense USA is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claims relating to your use of the website will not exceed the amount paid by you, if any, for accessing our products.

10. Indemnification
You agree to indemnify and hold harmless Pure Herbal Incense USA, its employees, and agents from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of your use of our website, your violation of these Terms, or infringement on any intellectual property or other rights of any third party.

11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the applicable jurisdiction. By using our website, you consent to the exclusive jurisdiction of the courts in that area for resolving any disputes.

12. Changes to These Terms
We reserve the right to amend or update these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on our website. Your continued use of the website after any modifications indicates your acceptance of the updated terms.

13. Contact Information
If you have any questions or require further clarification regarding these Terms and Conditions, please contact our customer service team through the provided channels on our website.