Frequently Asked Questions (FAQ)

Q: How can I place an order?
A: Ordering from Pure Herbal Incense USA is simple. Browse our collection online, add your preferred products to the cart, and follow the checkout process. If you need assistance at any point, our customer service team is available to help.

Q: What payment methods do you accept?
A: We accept a range of secure payment methods, including Paypal, Apple Pay, Zelle, Cash App and other digital payment options. All transactions are processed securely.

Q: Is my payment information secure?
A: Yes. We use advanced encryption and secure payment gateways to ensure your personal and payment information remains safe throughout your shopping experience.

Q: How long will it take to receive my order?
A: Our standard shipping times vary by location. Typically, orders within the United States are delivered within 5-7 business days. For international orders, delivery times may vary. Once your order is processed, you will receive a confirmation email with tracking details.

Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping times and costs will depend on the destination, and details will be provided during checkout.

Q: What is your return or exchange policy?
A: We stand behind the quality of our products. If you encounter any issues with your order, please contact our customer service within 30 days of purchase. Returns or exchanges are handled on a case-by-case basis to ensure your satisfaction.

Q: Are your incense products all-natural?
A: Absolutely. At Pure Herbal Incense USA, our products are made using the finest natural botanicals and ingredients. We focus on authenticity and purity, ensuring that each product helps promote a healthy and holistic lifestyle.

Q: How should I store my incense products?
A: To maintain their fragrance and quality, store your incense in a cool, dry place away from direct sunlight. Keeping them in their original packaging or in an airtight container can help preserve their aroma longer.

Q: Who can I contact if I have further questions?
A: Our customer service team is ready to assist you. For any additional questions or support, please reach out via our contact page or email us directly. We are committed to providing you with a seamless and satisfying shopping experience.